Refund Policy

Last updated: 8 September 2026

The short version. You pay $3.50 once. There is no subscription, so there is nothing to cancel and no future charge to stop. Because the whole library unlocks the moment you pay, that charge is normally final — but there is a list below of situations we refund without argument, and if something has genuinely gone wrong we would far rather fix it than have you file a dispute.

There is nothing to cancel

This is a one-time payment, not a membership. Your card is charged once, at checkout, and is never charged again. You do not need to cancel anything, and you do not need a refund in order to stop paying us — there is nothing further to stop.

If you ever see a second charge from us, that is a mistake on our side. Tell us and we refund it in full, immediately, no questions asked.

Closing your account

You can ask us to close your account and delete your data at any time by emailing support@designpatternly.com or calling +1 (414) 401-7032, Monday to Friday, 9am–5pm Central. Files you have already downloaded stay yours.

Refunds we will always honour

Any charge beyond the single $3.50. Refunded in full, always, no questions.
A duplicate charge, or a charge for the wrong amount.
You could not access what you paid for. If a fault on our side kept you out of the library and we could not put it right, we refund the charge.
Unauthorised use of your card. Tell us and we refund the charge and close the account, subject to basic verification.
You bought by mistake and downloaded nothing. Write within 14 days of the charge and, provided the account shows no downloads, we refund it.

Other refund requests

Outside the list above, the charge is generally final once you have access. This is a digital product delivered in full and immediately: from the moment payment clears you can download the entire library, and those files stay on your computer whatever happens next. There is nothing to return.

So we do not normally refund where:

you bought, downloaded patterns, and later changed your mind;
you did not care for a particular pattern's style or difficulty — skill levels, category counts, and previews are published so you can judge before buying; or
we closed the account for a breach of the Terms of Service, such as redistributing pattern files.

That said, this is a policy and not a wall. If your situation is genuinely unfair, write to us and explain it. We read every message and we do make exceptions.

Please contact us before disputing a charge

If you think a charge is wrong, come to us first. We can usually settle it within one business day; a chargeback takes weeks and the bank's process gives us no way to simply put things right for you. We would always rather refund you directly than have a dispute filed against the account. This does not affect your legal right to dispute a charge with your card issuer, and we will not penalise you for exercising it.

How to request a refund

Email support@designpatternly.com with the email address on the account, and the date and amount of the charge. That is normally all we need to find it. We reply within two business days.

Approved refunds go back to the original payment method. Once issued, they typically appear on your statement within five to ten business days, depending on your bank — the delay after that point is on their side, not ours.

Contact

Wilburn Group LLC, DBA Design Patternly
731 SE Alices Rd # 5871, Waukee, IA 50263, USA
support@designpatternly.com
+1 (414) 401-7032